Money Back Guarantee
At Company of Wellness, we are committed to delivering exceptional quality and a refined wellness experience. We thoughtfully formulate every product with care, integrity, and precision.
We understand that wellness is personal. If for any reason your experience does not meet expectations, we offer a 30-day return option under the guidelines below.
Our 30-Day Consideration Period
You may request a return within 30 days of delivery.
Each return is reviewed with care to ensure fairness, quality standards, and product integrity.
Proportional Refund Structure
Our supplements are presented in curated boxes containing varying number of sachets.
Because we believe you should have the opportunity to experience the product, refunds are calculated proportionally based on the number of unused, unopened sachets returned.
Refund Calculation
Refund = (Unopened Sachets Returned ÷ Total Sachets in Box) × Product Purchase Price
For example, if 18 unopened sachets are returned from a 30-sachet box, your refund will reflect 18/30 of the original purchase price.
Please note:
- Only unopened and unused sachets are eligible for refund.
- Opened sachets cannot be refunded due to health and safety standards.
- Sachets must remain in good condition and free from damage or tampering.
- Refunds are calculated individually per box.
Packaging & Condition
The original outer box is not required.
However, sachets must be carefully packaged when returned to ensure they arrive undamaged. Any sachets damaged during return transit may not qualify for refund.
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as Company of Wellness cannot be responsible for items lost or damaged in transit.
Original shipping fees are non-refundable.
Initiating a Return
To begin a return:
- Contact us at ask@companyofwellness.com within 30 days of delivery.
- Include your order number and a brief note regarding your experience.
- Our team will provide return instructions.
- Once your return is received and reviewed, your proportional refund will be processed.
Approved refunds are issued to the original payment method within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photographs.
In these cases, we will promptly arrange a replacement or resolution at no additional cost to you.
Items Not Eligible for Refund
- Opened sachets
- Returns requested beyond 30 days
- Products not purchased directly from Company of Wellness
- Gift cards or promotional items
- Final sale products
A Note on Integrity
Our return policy is designed to balance flexibility with product safety and fairness. Company of Wellness reserves the right to decline returns that do not meet these standards.
FAQs
Can I try the product and still return it?
Yes. Refunds are calculated based on the number of unopened sachets returned, proportional to the box size.
Is the outer box required?
No. Only sachets must be returned securely.
Who pays for return shipping?
Customers are responsible for return shipping unless the product arrived damaged or incorrect.
How long does it take to receive my refund?
Once approved, refunds are processed within 5–10 business days. Bank processing times may vary.
What if no unopened sachets remain?
No refund can be issued if no unopened sachets are returned.
